Customer Care

We accept returns for personalised items under certain circumstances. Please see 'Shipping & Returns' for more details.

Although every precaution is taken by us to package your items safely for delivery, we understand that on occasions things may arrive damaged. In this case please inform us within 7 days of receipt, ideally sending photographs of any damage where possible.  We will either issue a full refund or a replacement as a matter of urgency.

We aim to deliver a high standard of customer care. However, if you are unhappy with our service or products for whatever reason, please don't hesitate to contact us. Contact details are in the footer of our website.

Your Privacy

Guinevere Design value and respect your privacy.

We collect and process data through our website, via telephone or email. This data includes;

  •  name

  •  contact details such as address, telephone number, email address

  •  payment method

The data we collect is used solely for the purpose of fulfilling your order.

We do not store any of your personal details and do not pass or sell on any of your information to any third parties.

Payment Methods

We accept payments by

 Credit / Debit Cards